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Making A Payment
You can make payments by check, money order or credit card. All credit card payments are processed by PayPal, the world's most popular and secure online payment processor. You will be notified by us or our automated web hosting system on any fees due.
Register/Transfer your Domain
It is not necessary to register or transfer your domain to us in order to host it. Volcanic Web Solutions' main focus is web development & web hosting. We do provide domain name registration services as a convenience to our customers. To register your domain please visit Volcanic Domains.
Logging In To Your Control Panels
Our web hosting, domain services and internet marketing have three separate control panels. You can choose the control panel to login to from our login page.
Where is Volcanic Web Solutions and its Servers located?
Volcanic Web Solutions is based in Northeastern, Pennsylvania. We are physically connected by 3, tier-1 providers.
How long has Volcanic Web Solutions been in business?
Volcanic Web Solutions made its beginning in 1998. Since then, we have seen rapid growth and have been recognized by our customers for excellent customer service and system reliability. We attribute our success to our highly qualified team of administrators and our state-of-the-art software and equipment.
Do you outsource your support?
No, we do not outsource our support from any other company.
What uptime I can expect and is there any service guarantee?
Volcanic Web Solutions guarantees 99.9% uptime. Uptime is covered under our Service Level Guarantee (SLA).
What is Shared Hosting?
The Windows and Linux Hosting that Volcanic Web Solutions provides is called Shared Hosting. It's called this because resources on a server are shared between customers. In Shared Hosting a customer gets FTP access to a server for uploading websites files. Customer also gets End-user Control Panel access to add/configure domains and creating email accounts etc.
Can I host more than one independent website?
Our starter plan i.e. Economy Plan allows you to host 3 websites. Higher plans allow more websites. All these websites are managed using one Hosting Control Panel (CP). CP allows you to create multiple mailboxes for each of these websites and enable spam and anti-virus feature individually. CP also allows you to activate various features for each of these websites. The control panel can have only one user.
What are the different methods I can pay through?
Customers may pay by Credit Card, PayPal, Check or Money Order. We accept Visa, MasterCard, American Express & Discover. To pay for services by credit card online, invoices are sent electronically. Web hosting payments can be paid electronically through your web hosting control panel or during the signup process for first time customers. For Check payment options, please contact us.
How long does it take for my account to be activated?
For payments made by credit card, accounts are activated within hours of payment. For check payment methods, account is activated after payment is received and clears.
For Hosting my site with Volcanic Web Solutions, am I required to transfer my domain to Volcanic Web Solutions?
No, you are not required to transfer your domain to us. You need to just change the Domain Name Servers (DNS) setting with your current domain registrar. Volcanic Web Solutions DNS information is emailed to you when you add a domain during sign-up. Read more about Domain Names here.
Can I test my website before changing name servers to Volcanic Web Solutions?
Yes, for each domain you add to the control panel, you'll be given an Instant Access domain alias through which you may test your site before its actually resolving.
What does the Disk Space mentioned in the plan consist of?
We use H-Sphere Server cluster consisting of about 50+ networked servers of different types. When a particular type of server has an adequate number of customers, we close that server and add a new server. Plan Disk space which is allocated on these servers in following ways:
- Web space
It is server space for storing your web applications files/log files etc. Type of server depends on the type of web hosting you selected i.e. Windows Server or Linux Hosting.
- Database space
- Based on database type MS SQL (Windows) or PostgreSQL/MySQL (Linux) disk space is created on respective server. MS Access database is created in Web server.
- Mail space
All mail is stored on Linux server running Qmail application.
How can I send/receive my emails?
You can send/receive your emails from desktop application like Microsoft Outlook or Outlook Express. You can also access your mail using any of WebMail clients viz. Horde, SqWebMail, SquirrelMail by visiting a url similar to http://mail.yournamehere.com/
How much Mail Box and SQL Quota do I get in each Hosting Plan?
You can use as much SQL space and e-mail space as you want under your total Summary Disk Space. This means if you want to use 100MB for a SQL Server 2000 database, you can as long as you use only 100MB for web space and e-mail A major concern from our customers has been how much e-mail space they will use if they are heavy e-mail user. The response in most cases is under 1MB. This is because the system is based on the average utilization of your mail box on our servers. So if you download your e-mail frequently, you e-mail usage will be next to nothing.
How can I send/receive my emails?
You can send/receive your emails from desktop application like Microsoft Outlook or Outlook Express. You can also access your mail using any of WebMail clients viz. Horde, SqWebMail, SquirrelMail by visiting a url similar to http://mail.yournamehere.com/
Can I get additional FTP accounts with my hosting package?
Yes, under Linux you can create ftp-sub accounts in the Control Panel for free. Under Windows, you must request us to do so manually by emailing our Support Team. Such requests will be done for free.
If my database or websites files get corrupt, can you restore it from a backup?
Yes, we will do so for free.
After I sign-up, can I change my billing period and is there any discount?
From within your Hosting Control Panel you can change your billing period between 1-month, 3-month, 6-month, 9-month or 1-year at any time. You can pay your balance amount from the Billing Profile in the Billing section of your Hosting Control Panel. Also you can view online invoices in the Billing section for details of credits and debits made to your account. We do not offer discounts for paying in advance but that does save you from paying repeatedly.
How can I buy more add-ons once I've signed up for my account?
You can buy any sort of add-on, whether its a resource or a feature from within your Control Panel. If you want more disk space, you can click "Change" in front of the disk space indicator and increase your amount to the desired level. Similarly you can buy IP's and much more.
If my bussiness expands can I upgrade automatically to a higher Hosting Plan?
From within your Hosting Control Panel, you can easily change your Hosting Plan. There is no fee and you can change at any time. When you change, the system credits the payment you made for a billing period beyond change date. It then charges your account for a new plan fee starting from the change date.
Can I customize the available Chat/Guestbook/Forum scripts?
Yes, you can.
What is HSphere?
HSphere is Control Panel software developed by Positive Software, Inc. (PSOFT.NET). We use their software to efficiently manage our servers and give our customers absolute control over their hosting. Read more about HSphere here.
How do I cancel my Account?
Contact us to cancel your account.
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